Job: Service Delivery Manager – ITIL – Contract

Title Service Delivery Manager – ITIL – Contract
Categories Technology Contract
Salary £400 per day
Location West Sussex
Job Information

Harris Global have an urgent requirement for an ITIL IT Service Delivery Manager to join a large client based in West Sussex for a 6 month contract.

Suitable Service Delivery Managers will need to be ready to lead by example in being collaborative in driving change for good across the full IT managed operational service delivered to the business by both internal and external vendors.

Principle Responsibilities

  • Collaboratively lead the IT Service Delivery Management function working with colleagues in a team of SDM’s and directly with Vendor Management
  • Drive and ensure a first class service delivery model covering continual service improvements and monthly service review covering accountability and metrics across the ITSM function of service requests, incidents, change, trends, known problems and underlying issues to resolution in order to ensure a great customer experience
  • Drive a proactive service delivery support model, by review of process across IT operations and vendors
  • Ensure SLA’s are met and exceeded for internal and external vendors
  • Drive the proactive management of KPI based reports for all services managed by vendors
  • Drive proactive preventative maintenance and patching schedules

The ideal candidate will be ITIL certified and have excellent communication skills.

Apply Now

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Harris global Ltd.
Harris global Ltd.
Sunley House 4th Floor
Bedford Park

Tel: 020 3510 2999
Fax: 0208 712 6344

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