Job: Application Support Lead

Title Application Support Lead
Categories Technology Permanent
Salary Market Rate + Benefits
Location London
Job Information

Harris Global are currently recruiting for an Application Support Lead who will be responsible for 2nd and 3rd level support for a range of vendor and internally developed financial applications.

Responsibilities will include:

  • Recognised as the subject matter expert on all the critical applications supporting the business
  • Maintaining a high level of hands-on support across the application portfolio, with a detailed understanding of the relationships between applications and business functions
  • Ensure correct running of all applications and processes including start/end of business day checks
  • Monitor and ensure compliance with all required processes and procedures, specifically change management, access control and security
  • Take the lead to investigate and resolve application and business issues relating to applications and processes
  • Escalate problems and errors to 3rd line support or vendor teams and act as problem owner to deliver resolution
  • Improve and enhance application and system monitoring and alerting
  • Coordinate application implementations and upgrades.
  • Develop and maintain relationships with other internal technology, project & business groups and external vendors
  • Encourage continuous service improvement and manual task automation

Candidate must possess:

  • The suitable candidate will be a well experienced Application Support lead with excellent knowledge of supporting financial applications within a high-paced Investment Management/banking environment
  • Experience applying logical and systematic trouble-shooting techniques of application support issues
  • Candidates will have at the very minimum of 3 year’s SQL and Windows server experience.
  • Knowledge of SWIFT SAA/SAG environment support, FIX messaging, Fiserv Accurate and/or MS Dynamics CRM
  • Experience using automated tools
  • Strong financial business understanding ideally from working in the financial sector
  • Proven track record and experience of supporting high availability solutions in business critical environments
  • End to end application functionality knowledge; be able to demonstrate clear understanding of patterns of business activity, user journeys and application capabilities
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UK Address

Harris global Ltd.
Harris global Ltd.
3rd Floor,
One Croydon,
12-16 Addiscombe Road,
Croydon,
CR0 0XT

Tel: 020 3510 2999
Fax: 0208 712 6344

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