Job: Application Support Manager

Title Application Support Manager
Categories Technology Permanent
Salary c£80k
Location Central London
Job Information

Harris global are currently recruiting for an experienced Application Support Manager to work for an industry leading Financial Services organisation in central London.

The successful Application Support Manager will be tasked with day to day operation of the organisations App support team but also work closely with the business to deliver strategic initiatives and developing Automation capabilities.

The successful Application Support Manger will be responsible for the following;

Look for continuous improvements to ensure the teams provide outstanding customer service in resolving tickets and managing incident and problem management

High degree of participation in projects, bringing operations, support and management expertise to the fore throughout the project delivery lifecycle and making sure application’s maintainability from the operational point of view is Embedded in the system designs

Ensure that the future business plans for growth are considered and planned for through proactive capacity and performance management BAU

Manage and provide leadership and direction to application support staff

Management of staff prioritising daily work, scheduling support activities, arranging on-call rota’s, managing performance and development needs and general HR activities for the team

Ensure the incidents are managed in line with SLA’s

And will also have the following skills and experience;

Financial Services experience

Understanding of ITIL frameworks

Understanding of Automation/DevOps technologies

For more information and a full job description, please apply.

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Harris global Ltd.
Harris global Ltd.
Sunley House 4th Floor
Bedford Park

Tel: 020 3510 2999
Fax: 0208 712 6344

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