Job: Citrix Support Specialist

Title Citrix Support Specialist
Categories Technology Permanent
Salary Up to £60k + benefits
Location London
Job Information

Harris Global are currently recruiting on behalf of our industry leading client who are looking to hire a Citrix Support Specialist. The successful candidate will be responsible for the 2nd and 3rd line technical support of the Citrix Infrastructure and must possess strong Citrix expertise.


  • Accepting, prioritising and resolving incidents within agreed SLA
  • Problem management
  • Support the ServiceDesk engineers in resolving complex issues
  • Mentor ServiceDesk engineers and provide support to other technical team members
  • Provide project support to the IT Architecture teams as required
  • Support and administration of the IT Infrastructure
  • Assist with the testing of IT Business Continuity plans as and when required
  • Participate in the delivery of the Infrastructure roadmap
  • Provide project support for IT development teams and infrastructure projects as required
  • To identify Service Improvement opportunities


  • Detailed working knowledge of Citrix infrastructure including XenApp 7, Netscaler and PVS imaging – this is a MUST have and candidates that do not possess expert knowledge will not be considered
  • MDT and application packaging/Scripting
  • Working knowledge of Powershell
  • A good understanding of SCCM
  • Understanding of VDI technologies
  • Strong understanding of Ivanti environment manager/AppSense
  • Good understanding Server Virtualisation, preferably VMware
  • Excellent understanding of current Windows Server and Desktop operating systems and Group Policy
  • Recent experience of upgrades to the Citrix stack (VDA, Storefront, Director, PVS, etc)
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Harris global Ltd.
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