Job: Network Engineer (CCNA/CCIE certified)

Title Network Engineer (CCNA/CCIE certified)
Categories Technology Contract
Salary £450 per day
Location Manchester
Job Information

Harris global is looking for a Network Engineer (CCNA/CCIE certified) for a role based in Manchester.

Expectations include an entrepreneurial spirit, experienced support capabilities as 2nd/3rd level network engineer, sharp execution of remediation activities and to contribute with driving a team continuous improvement of service culture. Incorporating industry best practice methodologies in everyday efforts to continuously improve the process and operational excellence. Laser focus on ownership for proactive customer service to our customer base both internal and external. The ultimate goals are derived from making a difference, contributing to the businesses utilizing IT knowledge, leveraging our extended vendor resources expertise, building effective working relationships with business peers to drive IT value.

Primary responsibilities:

Laser focus on customer service, service availability and performance and end-user experience
Great Attitude and energy focused towards BAU support, coordinating the incident queues to ensure customer expectations, SLAs and OLAs are met. Ensure that Incident turn around SLAs are met.
Work to ITIL best practices as key enablers for providing consistent, effective service support and service delivery.
Perform technical investigations are required, take ownership of troubleshooting tasks – often complex environments involved – working with several internal and external teams.
Interface with vendors and technology partners to leverage and drive excellence in operational service and support.
Enforces Information Services (IS) guidelines and procedures, in accordance with policies set forth by management.
Ensure that ‘s change management process is adhered to in all aspects of operational change and/or remediation change.
Provide regular KPI reporting and context of Incident management status.
Support 24 X 7 global availability and performance delivery of deployed solutions within agreed service levels and monitoring matrixes.
Unified Communications and Collaborations. includes IP Telephony, voice-over network, unified messaging and audio/video collaboration services, Skype for Business integration.
Local Area Network switching technologies
Wireless LAN services
Knowledge of cloud architecture and Connectivity infrastructure components to deliver cloud services.
Network Security experience for Ddos, IPS/IDS and Firewalls
Firewalls Experience – Cisco, Fortigate, Palo Alto.

Knowledge, Skills and Qualifications

BA/BS with MBA or other advanced degree preferred.
Cisco Certified Internetwork Expert Routing and Switching/Security and/or
Certification appropriate to the other key technologies listed above.

Experience:

Proven related business experience
Proven experience with best-practice methodologies for service management.
Proven experience with best-practice methodologies for network support
In-depth experience in the support and implementation of Cisco infrastructure
Experience in Large, complex Connectivity environments
Experience as a Technical Project Lead
Recognizes potential improvement areas
Excellent at problem-solving and troubleshooting within a complex, critical to the business environment.
Able to work under pressure in a support or project situation and think on their feet
Able to isolate and resolve performance problems in complex systems.
Able to recommend ways to support a departmental policy of continuous Improvement looking to avoid and reduce incidents and problems.
A high degree of flexibility, dedication, and commitment are required of the jobholder. At times, the jobholder will feel under pressure when resolving complex support situations.

If you are interested in this role please apply below.

Apply Now

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UK Address

Harris global Ltd.
Harris global Ltd.
Sunley House 4th Floor
Bedford Park
Croydon
CR0 2AP

Tel: 020 3510 2999
Fax: 0208 712 6344

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