Job: Second Line Support Engineer

Title Second Line Support Engineer
Categories Technology Permanent
Salary Up to £35k + benefits
Location London
Job Information

Harris Global are currently recruiting on behalf of our growing, London based client who are looking to hire a Second Line Support Engineer with excellent customer facing skills.

Role responsibilities will include, but not be limited to:

Provisioning of end-user services, including help desk and technical support services
Ensure that all requests from users are logged, updated and closed
Perform all information systems operations activities, including checking error logs, verifying integrity of systems, performing disaster recovery drills and maintaining operations logs
Install, configure and deploy computer system hardware and software including but not limited to operating system and application software
Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripheral devices
Administer and maintain end user accounts, permissions, and access right
Assist with the Identification and resolution of potential security breaches and vulnerability issues in a timely and accurate fashion
Maintain hardware/software inventory

The ideal candidate will possess the following:

Previous experience of working within a Desktop Support role
Good working knowledge of the deployment of Microsoft Office Products
Previous experience of using/supporting users in an Office 365 environment
Basic networking knowledge including understanding IP Addressing, DNS, WIFI and Ethernet connections for troubleshooting client PC connectivity.
Excellent customer service skills
Knowledge of PC hardware and Software
MS Windows (for server OS and PC OS) skills to troubleshoot hardware/software problems in Windows OS
Solid experience in customer technical support
Financial services and MSP experience is advantageous
Support Engineer, 2nd Line, Second Line, Desktop Support, Microsoft, Office365, Central London

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UK Address

Harris global Ltd.
Harris global Ltd.
Sunley House 4th Floor
Bedford Park

Tel: 020 3510 2999
Fax: 0208 712 6344

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