Job: Senior Service Manager

Title Senior Service Manager
Categories Technology Permanent
Salary £75k + 10% bonus
Location London
Job Information

Harris Global are currently looking for a Senior Service Manager with a strong background in IT Service Management, Service Transition and Major Incident Management. This is a permanent opportunity working for our client, a global research institute, in their London office.

Key skills to include:

  • Previous experience of (or making a significant contribution to) development of strategy, policies and processes
  • Experience and exposure to ITIL framework Major Incident Management, Service Transition, Problem Management, Change Management, Asset Management, Service Tooling including Service Now & SNOW Software Asset Management.
  • Previous experience implementing industry best practice methodologies with proven outcomes
  • Go beyond normal responsibilities of the job and seek opportunities to improve their own and the team’s performance
  • Review achievement of goals and give direction of how to improve performance
  • Ability to work under pressure in a fast paced dynamic environment, setting the behaviours and acting as an example to the team
  • Solid working knowledge of ITIL processes
  • Is able to adjust their interpersonal style to respond to the needs or preferences of others and the situation
  • Define standards for quality; and evaluate products, processes, and/or services against such standards
  • Experience working in a global support environment and an awareness of cultural differences
  • Candidates must be ITIL certified to at least v3 intermediate, v4 is highly desirable
  • Candidates who have worked in medium sized organisations will be preferred
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Harris global Ltd.
Harris global Ltd.
3rd Floor,
One Croydon,
12-16 Addiscombe Road,
Croydon,
CR0 0XT

Tel: 020 3510 2999
Fax: 0208 712 6344

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