Job: Support Analyst

Title Support Analyst
Categories Technology Permanent
Salary c£30k
Location Newcastle, Tyne & Wear
Job Information

Harris global are currently recruiting for an experienced support professional to work within a 1st and 2nd line capacity for one of our industry leading clients in the Newcastle area.

Log and resolve incidents and requests that come via phone, e-mail, customer portal and customers in person. Providing excellent customer service, taking ownership of all incidents and requests, escalating where necessary.

Strong technical skills are a necessity in this demanding role where you will need to problem solve and fix issues swiftly.

The successful Support Analyst will possess the following skills and experience:

Multiple years’ experience in a support role
Windows OS
Experience working on a busy Service Desk
Excellent interpersonal skills
Knowledge of Microsoft Applications
Experience using image deployment tools (SCCM)

For more information and a full job description please apply.

Support Analyst, 1st Line, 2nd Line, Windows, Microsoft, Newcastle

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UK Address

Harris global Ltd.
Harris global Ltd.
Sunley House 4th Floor
Bedford Park

Tel: 020 3510 2999
Fax: 0208 712 6344

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