Job: Support Engineer

Title Support Engineer
Categories Technology Contract
Salary £180-£200 per day
Location Welwyn Garden City, Hertfordshire
Job Information

Harris Global are currently recruiting for a Support Engineer to join our leading financial client in their Welwyn Garden City office for an initial 11-month contract.

Main responsibilities:

  • Break fix server engineer working on HP, Dell and IBM Servers, Server provisioning, Rack, stack and configure Servers.
  • Troubleshoot hardware faults and arrange replacements.
  • Install and decommission redundant equipment.
  • Provide expert hardware support.
  • Responsible for proactive updating of customer and resolution of service.
  • Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre.
  • Manage all incoming calls, emails to the data centre support function.
  • Liaise with third party suppliers to report and escalate customer problems.
  • Respond to customers within agreed SLA.
  • Follow escalation processes; tickets to support management and other teams as required.
  • Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. Accreditations required HP.

For more information, please apply now!

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UK Address

Harris global Ltd.
Harris global Ltd.
3rd Floor,
One Croydon,
12-16 Addiscombe Road,

Tel: 020 3510 2999
Fax: 0208 712 6344

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