Job: Third Line Engineer

Title Third Line Engineer
Categories Technology Permanent
Salary Up to £50k + benefits
Location London
Job Information

Harris Global are recruiting on behalf of our industry leading client who are looking to hire a 3rd Line Engineer with strong Networking experience to join their London team. The successful candidate will work within a global team and be the escalation point for the 1st and 2nd line teams.

Role will include, but not be limited to:

  • Provide 2nd/3rd Line support both remotely and onsite within the business, predominantly within the EMEA timezone/region where necessary.
  • Manage the groups Firewalls and Switches – implementation, maintenance and day to day changes.
  • Tech assessing production changes.
  • Designing/advising on architecture and strategy to be used.
  • Providing network support to complex WAN and LAN networks
  • Troubleshooting complex network and systems issue both hardware and application.
  • Completing hardware implementations, upgrades and repairs.
  • Investigating technical problems, whereby a solution and root cause analysis is needed.
  • Provide cover for other regions out of hours where necessary/On call
  • Be an escalation path for the 1st/2nd line analysts
  • Liaise with 3rd party providers/suppliers as required.
  • Ensure IT assets are managed and audited
  • Carry out regular field visits to other sites, and any new sites being established; be it temporary or permanent.
  • Work on business projects which involve various stakeholders in the business.

The successful candidate will possess the following:

  • Good customer service skills
  • Problem solving/troubleshooting ability – crucial in this role
  • Exceptional attention to detail and able to work with a high level of accuracy
  • Adaptable, flexible and willing to dedicate time outside of normal business hours when needed
  • Experience of working in ticket-based environment such as Zendesk/Service Now etc
  • Ability to communicate effectively both verbally and in written format with professional language
  • Adept skill set in the following technologies is essential:
    • Exchange and Active Directory
    • Group Policy Management
    • Windows Server OS
    • Office 365 administration
    • Azure
    • Firewall and Proxies
    • Cisco IOS/Networking CCNA, CCNP.
    • VMWARE
    • AZURE/AWS/Cloud services
    • Storage Area Networks.
    • Backup and DR technologies
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Harris global Ltd.
Harris global Ltd.
Sunley House 4th Floor
Bedford Park

Tel: 020 3510 2999
Fax: 0208 712 6344

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