Harris Global are currently recruiting for an Application Support Analyst to join a wealth management client on a permanent basis, in their London or Newcastle office (hybrid)

Responsibilities Include:

• Check and monitor correct running of all applications and processes including start/end of business day checks.
• Investigate and resolve application and business issues relating to applications and processes.
• Resolve high priority issues under the direction of senior members of the application support team.
• Develop full understanding of key applications/business functions.
• Develop business or support reports using SQL and SSRS.
• Provide training and guidance to 1st line teams and provide additional support to this function when business volumes demand.
• Escalate problems and errors to 3rd line support or vendor teams and act as problem owner to deliver resolution.
• Improve and enhance application and system monitoring and alerting.
• Perform application implementations and upgrades.
• React to ad-hoc requests from the business when appropriate.

Skills:

• Have previous experience in an IT support function (Service/Help Desk, Desktop Support, Application Support etc).
• Experience of applying logical and systematic trouble-shooting techniques of application support issues.
• Financial business understanding ideally from working in the financial sector.
• End to end application functionality knowledge; be able to demonstrate clear understanding of patterns of business activity, user journeys and application capabilities.
• Experienced with Microsoft server platform.
• Available for regular shift work patterns covering varying shifts (07:30-15:30/08:00-16:00/09:00-17:00/10:00-18:00).
• Available for on-call technical escalation overnight and weekends.