Croydon Harris global Ltd, 3rd Floor One Croydon, 12-16, Addiscombe Road, Croydon CR0 0XT
Application Support Specialist 2022-11-22 Harris Global are on the look out for an Application Support Specialist to work for one of our Wealth Management clients based in London. Harris Global 2022-12-22

Application Support Specialist

London / permanent / Market rate

Carla Stephens

0 DAY

Market rate

GBP

permanent

Applicants must be eligible to work in the specified location.

Harris Global are on the look out for an Application Support Specialist to work for one of our Wealth Management clients based in London. This is an initial 6 month outside IR35 contract opportunity on a hybrid basis. The ideal candidate will have previous experience working on service/desk side support.

Key responsibilities:

Ensure correct running of all applications and processes including start/end of business day checks.

Resolve application and business issues relating to applications and processes.

Resolve high priority issues under the direction of senior members of the application support team.

Develop business or support reports using SQL and SSRS.

Provide training and guidance to 1st line teams

Escalate problems and errors to 3rd line support or vendor teams.

Perform application implementations and upgrades.

Provide support and guidance to projects working on new developments of production systems; run and monitor test environments in support of new releases.

React to ad-hoc requests from the business when appropriate.

Experience required:

Have previous experience in an IT support function (Service/Help Desk, Desktop Support, Application Support etc).

Be able to trouble-shooting techniques of application support issues.

Financial business understanding ideally from working in the financial sector.

Experienced with Microsoft server platform.

Available for regular shift work patterns covering varying shifts (07:30-15:30/08:00-16:00/09:00-17:00/10:00-18:00).

Available for on-call technical escalation overnight and weekends.

Willingness to liaise with software vendors to investigate issues/manage upgrades and changes.

Good communication, organisational and interpersonal skills.