Harris Global are currently recruiting for a Business Systems Support Analyst to join a leading Insurance client on a permanent basis in their London office 3 days a week, 2 days from home.

Responsibilities

• Support and work closely with the Service Desk with any (but not limited to) Office365, RPA, ClarionDoor and GXB queries.
• Log all queries on the Service Desk system (currently ServiceNow).
• Ensure the logged issues are prioritised accordingly, informing IT Managers to potential outages/critical issues.
• Co-ordinate and supply training and software updates with the Service Desk and IT Managers.
• Work closely with the Business Systems Development team to support their builds.
• Ensure change control procedures are followed at all times.
• Review Microsoft 365 software release notes and inform users of available fixes or updated functionality.
• Maintain professional communications to all involved when dealing with any issue.
• Keep up to date with the latest developments for Microsoft 365

Knowledge/Skills/Qualifications

• General Insurance Broking
• Insurance Broking systems (Global XB aka Total Objects)
• Microsoft Office
• Excel
• Microsoft 365
• SharePoint
• PowerPlatform
• ITIL Foundation

For more information, please apply now!