Croydon Harris global Ltd, 3rd Floor One Croydon, 12-16, Addiscombe Road, Croydon CR0 0XT
Desktop Support Engineer 2022-11-16 Harris Global are currently recruiting for a Desktop Support Engineer to join a leading insurance company on a permeant basis in their London office. Harris Global 2022-12-16

Desktop Support Engineer

London / permanent / £30-£40k

Hollie Raeburn-ward

30 DAY

£30-£40k

GBP

permanent

Harris Global are currently recruiting for a Desktop Support Engineer to join a leading insurance company on a permeant basis in their London office.

Key responsibilities:

  • The position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff.
  • Troubleshooting of IT incidents raised by colleagues through our Global Service Desk.
  • Providing 1st and 2nd line support at tech bars as and when required
  • Responsible for new hire IT inductions.
  • Provide support for all incidents and service requests for all IT systems/services
  • Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA).
  • Escalate issues to 3rd line support as required.
  • End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution along with knowledge transfer to the Global Service Desk.
  • Follow the escalation process to ensure a consistent and professional IT support service is offered.
  • Manage all user administration tasks such as joiners, movers and leavers.
  • Deskside Asset management, support of Desktop PC's, Laptops, printers and local hardware devices.
  • Hardware/software procurement.
  • Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages.
  • To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process.

Experience:

  • Hands on Active Directory experience, ie, group policy objects.
  • Office 365
  • Hyper-V remote access.
  • Dell hardware.
  • Azure admin or Exchange admin desired but not essential.
  • ServiceNow highly desirable but not essential.

For more information, please apply now!