Croydon Harris global Ltd, 3rd Floor One Croydon, 12-16, Addiscombe Road, Croydon CR0 0XT
IT Support Engineer 2022-10-24 Harris Global are currently on the lookout for an IT Support Engineer to work for one of our clients in the travel industry.  Harris Global 2022-11-24

IT Support Engineer

London / permanent / £33k

Carla Stephens

33 DAY

£33k

GBP

permanent

Applicants must be eligible to work in the specified location.

Harris Global are currently on the lookout for an IT Support Engineer to work for one of our clients in the travel industry. This is a permanent opportunity based near London Bridge working on a hybrid basis. The ideal candidate will have strong experience in Windows, with excellent customer service.

Key Responsibilities

Responsible for provisioning users, systems, and relevant equipment across the business

Look after the ABTA Service Desk, ensuring support processes are followed

Provide exceptional, high quality, accurate customer service first time and in every interaction

Work closely with the CRM and Website Support Engineer to develop the ABTA Service Desk

Support the ABTA IT system and telephone system

Provide support to users including applications such as MS Office (Outlook etc)

Keep protection systems (eg anti-virus) up to date

Act as an escalation point for the IT Support Assistant

Support the rest of the IT team when needed.

Experience Required

  • Strong knowledge and experience of Microsoft Server Systems, specifically Microsoft Azure, Active Directory, and associated technologies
  • Experience of backup systems
  • Excellent communication and interpersonal skills, at all levels, both written and verbal
  • Strong knowledge of MS Office products
  • Strong customer service ethos.