Croydon Harris global Ltd, 3rd Floor One Croydon, 12-16, Addiscombe Road, Croydon CR0 0XT
Service Delivery Analyst 2022-11-03 Harris Global are currently on the lookout for a Service Delivery Analyst to work for one of our Wealth Management clients based in London. Harris Global 2022-12-03

Service Delivery Analyst

London / permanent / Market rate

Carla Stephens

0 DAY

Market rate

GBP

permanent

Applicants must be eligible to work in the specified location

Harris Global are currently on the lookout for a Service Delivery Analyst to work for one of our Wealth Management clients based in London. The ideal candidate will have strong customer service skills and have worked in an ITIL environment.

Main Responsibilities:

  • Run CAB where necessary.
  • Incident management when required.
  • Maintain the continual service improvement for the department to continue to deliver improvement.
  • Support the PMO in their processes
  • Assist and PM with infrastructure projects.
  • Work with LGT to streamline the processes and relationships with the teams.
  • Work with LGT on all ITIL processes and ensure they are maintained.
  • Run service reviews with the business.
  • Cover for Service Delivery Manager when away.
  • Cover for 1st line team lead if SDM is away and 1st line team lead.
  • Providing other assistance as required by the IT Service Delivery Manager.

Experience:

  • Strong verbal and written communication skills.
  • Time management and organisational skills.
  • ITIL v4 Foundation.
  • Service focused.

Desirable skills:

  • Six Sigma qualified
  • Prince2 qualified