Croydon Harris global Ltd, 3rd Floor One Croydon, 12-16, Addiscombe Road, Croydon CR0 0XT
Systems Support Analyst 2023-02-21 Harris Global are currently recruiting for a Systems Support Analyst to join a leading Insurance client on a permanent basis in their London office 3 days a week, 2 days from home. Harris Global 2023-03-21

Systems Support Analyst

London / permanent / £50K + Benefits

Hollie Raeburn-ward

50 DAY

£50K + Benefits

GBP

permanent

Harris Global are currently recruiting for a Systems Support Analyst to join a leading Insurance client on a permanent basis in their London office 3 days a week, 2 days from home.

Responsibilities

  • Support and work closely with the Service Desk with any (but not limited to) Office365, RPA, ClarionDoor and GXB queries.
  • Log all queries on the Service Desk system (currently ServiceNow).
  • Ensure the logged issues are prioritised accordingly, informing IT Managers to potential outages/critical issues.
  • Co-ordinate and supply training and software updates with the Service Desk and IT Managers.
  • Work closely with the Business Systems Development team to support their builds.
  • Ensure change control procedures are followed at all times.
  • Review Microsoft 365 software release notes and inform users of available fixes or updated functionality.
  • Maintain professional communications to all involved when dealing with any issue.
  • Keep up to date with the latest developments for Microsoft 365

Knowledge/Skills/Qualifications

  • General Insurance Broking
  • Insurance Broking systems (Global XB aka Total Objects)
  • Microsoft Office
  • Excel
  • Microsoft 365
  • SharePoint
  • PowerPlatform
  • ITIL Foundation

For more information, please apply now!